Privacy Policy

Website Privacy Notice

This privacy notice for Bear Management INC (doing business as The Pizza Oven) ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at https://pizzaoven56.com or engage in sales, marketing, or events related to our products and services.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
• Do we process any sensitive personal information? No. We do not process sensitive personal information.
• Do we collect any information from third parties? Yes. We may collect information from public databases, marketing partners, social media platforms, and other outside sources.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
• How do we keep your information safe? We have appropriate technical and organizational processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
• What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
• How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us at [email protected].

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share?
4. Cookies & Tracking
5. How Long Do We Keep Data?
6. How Do We Keep Data Safe?
7. Information from Minors?
8. Your Privacy Rights
9. Do-Not-Track Features
10. US Residents' Rights
11. Updates to This Notice
12. Contact Us
13. Review, Update or Delete

1. What Information Do We Collect?

We collect personal information you provide voluntarily, information collected automatically, and information from other sources.

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Job titles
• Contact preferences
• Contact or authentication data
• Billing addresses

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Sensitive Information

We do not process sensitive personal information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Automatically collected information includes:

• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, including your IP address, device information, browser type and settings, activity in the Services, date/time stamps, pages and files viewed, searches, and other actions.
• Device Data: We collect data about the device you use to access the Services, including device name, manufacturer, browser type, operating system, country, IP address, and device identifiers.
• Location Data: We collect location data such as information about your device's location via GPS and other technologies. You can opt out of allowing us to collect this information either by refusing access or by disabling your Location setting in your device settings.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information Collected from Other Sources

We may obtain information about you from other sources and combine that with information we collect about you. Examples of information we may receive from other sources include:

• Public databases
• Marketing partners
• Affiliate programs
• Data providers
• Social media platforms — including mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and URLs

2. How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user
• To facilitate account creation and authentication and otherwise manage user accounts
• To respond to user inquiries and offer support to users
• To send administrative information to you, including information about our Services, changes to our terms and policies, and similar administrative information
• To enable user-to-user communications with each other via our Services
• To request feedback and to contact you about your use of our Services
• To send you marketing and promotional communications (you can opt out at any time)
• To deliver targeted advertising to you
• To post testimonials — we post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial
• To protect our Services — we may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention
• To administer prize draws and competitions — when you elect to participate in competitions, we may process your information to administer the competition
• To evaluate and improve our Services, products, marketing, and your experience
• To identify usage trends — we may process information about how you use our Services to understand how they are being used so we can improve them
• To determine the effectiveness of our marketing and promotional campaigns

3. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with the following categories of third parties.

Categories of Third-Party Vendors

• Ad Networks
• AI Platforms
• Data Storage Service Providers
• Payment Processors
• Order Fulfillment Service Providers
• Retargeting Platforms
• Sales & Marketing Tools
• Social Networks
• Website Hosting Service Providers

Specific Situations

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs. Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. Location is accurate to approximately 300 feet. This information is used to display your location on our maps and calculate distance. Location data is subject to Google's Privacy Policy and Terms of Service.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions, with your consent.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We may use cookies and other tracking technologies to collect and store your information.

We may use cookies, web beacons, pixels, and similar tracking technologies to access or store information. Third-party vendors and other third parties may also use these technologies for analytics and advertising purposes when you use our Services.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.

Google Analytics Features We Use

• Remarketing features
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. You can opt out of interest-based advertising on the web by visiting https://optout.aboutads.info/.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of appropriate technical and organizational security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

8. What Are Your Privacy Rights?

Depending on your location, you may have rights allowing you to access and control your personal information. You may review, change, or terminate your account at any time.

Withdrawing Your Consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided below.

Please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance of lawful processing grounds other than consent.

Opting Out of Marketing and Promotional Communications

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

SMS / Text Message Opt-Out

If you receive text message communications from us, you may opt out at any time by replying STOP or UNSUBSCRIBE to any of our text messages.

Cookie Controls

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at [email protected].

9. Controls for Do-Not-Track Features

We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

10. Do United States Residents Have Specific Privacy Rights?

If you are a resident of certain US states, you are granted additional rights regarding access to and deletion of your personal information.

States covered by this section include:

• California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia

Categories of Personal Information We Collect

The following table summarizes the categories of personal information we have collected in the past twelve (12) months. Note that all categories listed below are marked as NOT collected — we collect information only in limited circumstances described in this notice.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels
• Participation in customer surveys or contests
• Facilitation in the delivery of our Services and to respond to your inquiries

Your Rights

You have rights with respect to your personal information, including the right to:

• Know whether we process your personal information
• Access your personal information
• Correct inaccuracies in your personal information
• Request deletion of your personal information
• Obtain a copy of the personal information you previously shared with us
• Non-discrimination for exercising your rights
• Opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects

Depending on your state, you may have additional rights:

• Minnesota residents: Right to obtain a list of specific third parties that we have disclosed personal information to.
• California residents: Right to know what personal information is disclosed for direct marketing purposes and to whom.
• Delaware residents: Right to opt out of the processing of personal data for targeted advertising.
• Maryland residents: Right to opt out of the processing of personal data for targeted advertising and profiling.
• Oregon residents: Right to obtain a list of the specific third parties that we have disclosed personal information to.

Exercising Your Rights

To exercise these rights, you can submit a data subject access request at any time or contact us at [email protected].

We will consider and act upon any request in accordance with applicable data protection laws. We may need to verify your identity before processing your request. If we are unable to verify your identity, we may be unable to fulfill your request.

Appeals

If we decline to take action on your request, you have the right to appeal our decision. Please send your appeal to [email protected] with the subject line "Privacy Rights Appeal." We will respond in accordance with applicable law.

California "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

11. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact our Data Protection Officer by email or post:

13. How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To request to review, update, or delete your personal information, please submit a data subject access request or contact us directly at [email protected].

Privacy Policy for The Pizza Oven Mobile App

This Privacy Policy describes the practices of The Pizza Oven ("Merchant," "we," "us," or "our") in connection with our mobile application ("App"). The App is powered by Toast, Inc. Toast's privacy practices are described in Toast's Privacy Statement at https://pos.toasttab.com/privacy.

By downloading and using the App, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use the App.

Personal Information Collected Via the App

We collect contact information, order history, payment data, optional precise location, rewards data, and device/usage information.

Contact Information

• Name
• Email address
• Phone number
• Address

Orders and Order History

• Items ordered
• Date and time of orders
• Order amounts
• Delivery locations
• Tips
• Order frequency
• Favorite items and food preferences

Payment Information

• Credit/debit card number
• Security code (CVV)
• Expiration date
• Apple Pay credentials
• Google Pay credentials

Payment information is processed securely and is subject to PCI-DSS compliance standards.

Precise Location

Collecting your precise location is optional. We use location data to enable location-enabled features such as finding nearby restaurant locations and providing live delivery maps. You may disable location access at any time in your device settings, though certain features of the App may become unavailable.

Rewards Program and Gift Cards

• Points balance and redemption history
• Gift card values and balances

Device and Usage Information

• Device type and model
• Browser type
• IP address
• Device identifiers (e.g., IDFA, GAID)
• Language and carrier
• Location (derived from IP or GPS)
• Screens viewed and time spent on pages
• Browsing history within the App
• Access times, clicks, scrolls, and interactions
• Crash reports and performance diagnostics

How Your Personal Information Is Used

We use your information to provide the App, personalize your experience, troubleshoot issues, and for merchant-specific purposes like marketing.

1. Provide the App and Its Features

• Authenticate your account and manage account administration
• Process orders and facilitate transactions
• Manage loyalty program participation
• Send transaction confirmations and order updates

2. Personalize Your Experience

• Provide personalized menu recommendations based on your past orders and food preferences
• Send push notifications about orders, promotions, and rewards (you may disable these in your device settings)

3. Troubleshooting and Service Improvement

• Analyze App usage and performance for internal analytics
• Create aggregated and anonymized data for research and development purposes
• Identify and fix technical issues

4. Merchant-Specific Uses

• Analyze customer preferences to improve our menu and services
• Send marketing communications about promotions, new items, and events (you may opt out at any time)
• Serve targeted advertising, including via third-party advertising pixels in the App
• Ensure compliance with legal obligations and protect against fraud and abuse

How Your Information Is Shared

We share your information with Toast, service providers, and in certain merchant-initiated or legally required circumstances.

Toast

Toast, Inc. hosts and stores data on our behalf as part of providing the App platform. Toast's use of your information is governed by Toast's Privacy Statement.

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Web hosting and cloud infrastructure providers
• Communications and messaging services
• Cybersecurity and fraud detection services
• Payment processing providers
• Identity verification services
• Customer relationship management (CRM) platforms

Merchant-Initiated Sharing

• Delivery service providers (to fulfill delivery orders)
• Loyalty program partners
• Advertising partners — we may use third-party advertising pixels in the App that allow advertising partners to collect information about your App usage for targeted advertising purposes. You may opt out of this sharing via the App's privacy settings.

Disclosure to Authorities

We may disclose your personal information to law enforcement, government authorities, or other third parties where required by applicable law, court order, or governmental regulation, or where we believe disclosure is necessary to protect our rights or the safety of others.

Your Privacy Choices

You have meaningful control over your personal information through the App settings and your device settings.

• Access and update your account information: You can review and update your personal information at any time via the App's account settings.
• Delete your account: You may request deletion of your account and associated personal information through the App's account settings. Note that certain data may be retained as required by law or for legitimate business purposes.
• Disable third-party advertising pixels: You can opt out of third-party advertising pixel tracking via the App's privacy settings.
• Do Not Track: The App does not currently respond to "Do Not Track" signals from browsers or devices, as there is no uniform standard for such signals.
• Push notifications: You may enable or disable push notifications at any time through your device's notification settings.
• Precise location: You may enable or disable precise location collection at any time through your device's location settings.

California Addendum

This section applies to California residents and describes your rights under the California Consumer Privacy Act (CCPA).

This California Addendum supplements the information contained in our Privacy Policy above and applies solely to visitors, users, and others who reside in the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA have the same meaning when used in this Addendum.

CCPA Categories of Personal Information — Collected

CCPA Categories of Personal Information — Not Collected

All collected categories of personal information are disclosed to Toast and service providers as described in the "How Your Information Is Shared" section above. We cannot limit this sharing as it is integral to the operation of the App.

Sensitive Personal Information

The following categories of sensitive personal information may be collected through the App:

• Precise Geolocation: Collection is optional and can be disabled at any time in your device settings.
• Dietary and Dining Preferences: Information about your food preferences and dining habits may reveal health-related information or religious beliefs.

Under the CCPA, California residents have the right to limit the use of their sensitive personal information. To exercise this right, please contact us at [email protected].

California Privacy Rights

• Right to know what personal information we collect, use, disclose, and sell
• Right to access your personal information
• Right to correct inaccurate personal information
• Right to delete your personal information
• Right to opt out of the sale or sharing of your personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

Access requests are limited to twice per 12-month period. To submit a request, please contact us at [email protected].

US State Law Addendum

Additional privacy rights apply to residents of Virginia, Colorado, Connecticut, Texas, Montana, Oregon, and Utah.

This US State Law Addendum supplements the information contained in our Privacy Policy and applies to residents of Virginia, Colorado, Connecticut, Texas, Montana, Oregon, and Utah. It is intended to comply with applicable state privacy laws, including the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Personal Data Privacy and Online Monitoring Act (CTDPA), Texas Data Privacy and Security Act (TDPSA), Montana Consumer Data Privacy Act (MCDPA), Oregon Consumer Privacy Act (OCPA), and Utah Consumer Privacy Act (UCPA).

Your Rights

• Right to Information: You have the right to know whether we are processing your personal data and to access that data.
• Right to Correct: You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of processing.
• Right to Delete: You have the right to request deletion of personal data provided by or obtained about you.
• Right to Data Portability: You have the right to obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
• Right to Opt Out of Targeted Advertising: You have the right to opt out of the processing of your personal data for purposes of targeted advertising. You may exercise this right via the App's privacy settings.
• Right to Appeal: If we decline to take action on a rights request, you may appeal our decision by emailing [email protected] with the subject line "Privacy Rights Appeal."

Sensitive Personal Information

As described in the California Addendum above, the App may process the following sensitive categories of personal information:

• Precise geolocation data (optional — disable in device settings)
• Dietary and dining preferences (which may reveal health information or religious beliefs)

We only process sensitive personal information with your consent or as otherwise permitted by applicable law. You may withdraw your consent at any time by contacting us.

Data Retention

We retain your personal information for as long as necessary to provide you with the App and its features, plus a reasonable period after you close your account to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer necessary for the purposes for which it was collected, we securely delete or anonymize it.

Contact Us

To exercise any of the rights described above or to ask questions about this Privacy Policy, please contact us: